Frequently Asked Questions

Welcome to PCDI Canada FAQ. We’ve answered your most common questions all in one place. Don’t see your question answered here? Refer to specific topics on our website or call 1-800-535-1613 to speak with an Admissions Advisor.


Academic Support

What is the Instructional Team approach to learning?

The PCDI Canada instructional team approach begins with a highly qualified staff of academic advisors, certified faculty, subject matter experts, course authors and support staff. We are available to customize support to the needs of the individual student.

Each course syllabus provides information on contacting your tutor, teacher, instructor, faculty member and/or an Academic Advisor on the support team. For general information call 1-800-224-7234.

How do I contact an Academic Advisor?

Our Academic Advisor team is available Monday through Friday between 8:30am and 8:30pm. Contact the team one of two ways:

  • Call 1-800-224-7234 and request an Academic Advisor.
  • Enter a ticket via the Support tab in the Student Portal.

Can I receive assistance on exams or assignments?

Academic Advisors are not permitted to assist with course exams or assignments. They can provide clarity and verify that the question is valid.

What should I do to ensure I receive the most efficient academic guidance?

When contacting an Academic Advisor for tutoring, please have your study materials on hand, with the page number(s) or chapters identified. If advanced help is needed, Advisors place a request for a subject specialist to contact you. Please allow the subject specialist 24 to 48 hours to return your phone call.



What are the admissions requirements?

Students enrolling into the high school program must be at least 13 years of age and completed the 8th grade. There no prerequisites for students enrolling into career diploma programs.

How do I enroll?

You may complete our online enrollment application or call an Admissions Advisor at 1-800-535-1613. You will be asked to set up a tuition payment plan starting with a low down payment that fits your budget. Or, pay in full for your best value when you enroll.

Can I enroll if I live outside of the Canada?

Yes. Our parent school Ashworth College welcomes students from around the world. Online education makes perfect sense wherever you live.

Will previously earned high school credits transfer?

We encourage students who are enrolling in our High School General Studies program to submit an official transcript from any accredited high school where they have previously earned credits. Prompt receipt of student transcripts allows us to apply eligible transfer credits in a timely manner. Download a transcript request form or have the school mail your transcript to us at the following address:

Registrar c/o Ashworth College
5051 Peachtree Corners Circle
Suite 200
Norcross GA 30092

Is there a deadline for enrollment?

No. Flexibility is the hallmark of education at PCDI Canada. You may enroll online 24/7 and start class when and where it's convenient for you. Call 1-800-535-1613 to speak with an Admissions Advisor during business hours, mail your enrollment form to us or enroll online any time.

What kind of computer do I need to study online at PCDI Canada?

All you need is a computer with Microsoft Office software and the Internet. Once you enroll, you'll receive access to your personalized Student Portal to immediately begin your first lesson or course.

We recommend these minimum computer requirements:
Hardware and Operating System

  • Intel Pentium or Celeron, or AMD Sempron 1.6 GHz or faster
  • 2 GB RAM or more
  • Windows 7, 8 or Vista
  • Sound card, microphone, speakers
  • Software
  • Internet Explorer 9.0 or higher or Firefox 18 or higher
  • Adobe Flash Player 11.5 or higher
  • MS Office 2003 or higher (MS Word, MS Excel and MS PowerPoint)

How long will it take to receive textbooks?

Many of our courses are 100% online and use eBooks, but others use textbooks, lesson books, workbooks and/or study guides. Your first set of materials is shipped to you within 24 hours of enrollment. Materials are mailed by the U.S. postal service or international airmail if you live abroad. You will receive subsequent study materials in a timely manner, based on your rate of completion of assignments and exams and provided you are up to date on your monthly tuition.


Program Overview

Is PCDI Canada Accredited?

Yes. All of our career diploma programs are accredited by the Distance Education Accrediting Commission (DEAC) which is listed by the U.S. Department of Education as a nationally recognized accrediting agency. To find out more about the accreditation see the Accreditation page.

Will our courses fit my schedule?

Yes! Your lessons are asynchronous, meaning there are no set log-in times. Study any time and anywhere and complete lessons at your convenience. You can allocate as much time as you need to absorb and truly understand the material as you see fit.

Will work completed at PCDI Canada transfer to another school?

Work completed in PCDI Canada programs may not transfer to other learning institutions. Students planning to continue their education with another school after earning a diploma from PCDI Canada should check with that school regarding transfer policies.

What kind of computer or software is required for online courses?

You'll need access to a desktop, laptop, netbook or notebook computer loaded with Microsoft Office and Internet Explorer to take your classes. All written assignments and examinations must be submitted as a .doc or .docx file. You'll submit multiple choice exams online from your personal Student Portal. Currently, mobile operating systems such as Linux, iOS and Android, browsers such as Firefox and Safari and mobile devices like iPads and other tablets and iPods are not officially supported by PCDI Canada. We're working on it!

Where can I find reviews on PCDI Canada from current students and graduates?

See our PCDI Canada Reviews page.


Student Life

I have been out of school for a long time. Can I handle online study?

Many students find online learning easier than sitting in a classroom. Free from the pressures of pop quizzes and class competition, you can study in a way that suits you best and take the time you need to understand your studies.

Are you returning to school after a long gap? Are you juggling a job and family activities with your education? Our curriculum is carefully designed to put adult students of all ages on the road to accomplishment. Rest assured, our dedicated support team is available to assist you with your course work and guide you through your program to graduation.

How are assignments, exams and grading handled?

Student-initiated assignments are uploaded through your personal Student Portal, graded within one week of submission and returned to you with feedback. Grades are recorded in your personal Student Portal. Some assignments, such as multiple-choice exams, are graded and posted immediately after submission.

How much time is needed to earn a diploma?

Career diploma courses are designed to be completed in four months or less. We allow you up to a year from the date of your enrollment to complete your career course.

Who will help me if I am having difficulty with my studies?

PCDI Canada provides a superb team of Academic Advisors who work with students in every subject on on one. Academic Advisors are available Monday through Friday 8:30am to 8:30pm and Saturday from 8:30am to 5pm.

What are the graduation requirements?

You must meet the following requirements to graduate from PCDI Canada:

  • Pass all exams
  • Meet all financial obligations by paying off your tuition balance in full
  • Complete at least three months of enrollment at PCDI Canada

Does PCDI Canada hold graduation ceremonies?

Yes. As a PCDI Canada graduate you are invited to attend the annual graduation ceremony in Wilkes-Barre, Pennsylvania. The event is festive and filled with camaraderie, where students adorned in caps and gowns receive their diplomas or certificates. Family and friends may also attend to celebrate your accomplishment.

For more information please visit: https://www.ashworthcollege.edu/why-ashworth/student-life/graduation/attend-graduation/

How soon after I graduate will I receive my diploma or certificate?

Your diploma or certificate, and transcript, will be mailed within 6 weeks of graduation.

How do I request a copy of my diploma or transcript?

You may request a copy of your transcript using the Transcript Request Form in your Student Portal or call Student Services at 1-800-535-1613. Transcripts are $15.00 for either a printed copy or e-transcript.

Does PCDI Canada offer career services?

Yes! Through Ashworth College, our parent school, all PCDI students and grads have access to the Ashworth College Central Network online tools for building and storing resumes, cover letters, business plans, and more. Please see our Career Services page for details.



What is the total program tuition cost?

Career diploma courses list the total tuition for the program. Tuition may vary over time, so check the website for the most current semester tuition costs.

Do you offer student loans or payment plan?

Our zero percent interest tuition plan is an attractive alternative to student loans. You'll never pay finance charges or interest fees, making it easier to graduate . You may pay in full or spread your tuition into zero percent interest monthly payments – and you choose the payment that fits your budget. Learn more about our payment options.

Are there any additional fees?

We keep fees to a minimum. Other than a modest shipping fee for textbooks, lessons books and study guides and a small administrative fee, everything you need to complete your program is included with your tuition. We ship printed textbooks, workbooks, study guides and other materials by postal service.



What is the cancellation policy?

We understand that not all programs are for all people. That said, we offer a ‘no questions asked' money back policy for students who cancel within the first 5 days of enrollment. Our cancellation policy requires the parent, legal guardian or adult student enrolled with PCDI Canada to initiate the cancellation procedure. If your enrollment is cancelled after the first 5 days, you may be entitled to a refund or you may owe the school additional tuition. The number of lessons completed and the tuition paid determines this. Please refer to the Cancellation Policy on the Refund Policy page for more details.

What is your Security Policy?

We use industry standard security measures to protect any personal information that you may provide to us. However, we cannot guarantee that your submissions to our website, any content residing on our servers, or any transmissions from our server will be completely secure. Our online Student Help Desk and the online exams can only be accessed using a valid student ID number. You are responsible for keeping your student number secret and confidential, and for notifying us if you believe that your student number has been stolen or might otherwise be misused. Read our full privacy policy.

For more answers to frequently asked questions, consult the Student Catalogue .