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Convenient Travel Agent Training Curriculum

The comprehensive online Travel Agent program covers geography, national and worldwide air travel, cruises, lodging and accommodations, corporate travel, and reservation systems. You'll start with world geography, move on to various types of travel, and then learn procedures for managing bookings and reservations. Study virtually from anywhere and get ahead quickly.

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Lesson Group 1—Orientation: Ashworth College Career Program

Lesson: Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Lesson: Concepts in Business and Self-Employment  

Evaluating your business idea; setting yourself apart from the competition; market testing; investment funding and donation funding; qualities of an entrepreneur; crowdfunding and angel investors.

Lesson Group 2—Travel Geography

Lesson: Geography Basics  

Locating world regions on a map: North America, Europe, Latin America, Asia Pacific, Oceania, and Africa; the primary countries in the world regions; the major cities in the world regions and their attractions.

Lesson: Destination Geography  

How technological advances, including the Internet, have revolutionized the travel industry; the geographic needs of the travel, tourism, and hospitality industry; using map skills to find a destination; converting time on the 24-hour clock to the a.m./p.m. system; calculating the time difference between two points; differentiating between weather and climate and identify the distinguishing features of weather.

Lesson: North American Aviation and Airports  

Factors affecting domestic airline fares and tickets; airline ticket distribution and airline reservations systems; airport design; the hub-and-spoke system; major aircraft in use today; security measures from preflight through landing; airport and airline management; airline, airport, and booking codes of the major North American carriers and cities.

Lesson: International Travel  

The documentation needed for international travel; the purpose and procedures of U.S. Customs; online resources for international travelers; currency exchange and advice for travelers who must exchange currency; international reservations, ticketing, and boarding.

Lesson Group 3—Types of Travel

Lesson: Rail and Road Travel  

The history of rail travel in the United States, including Amtrak's history and service; Eurail history and service; famous rail routes worldwide; the contribution the automobile has made to travel; car rental companies, customer qualifications, and advantages/disadvantages of car rentals; the difference between domestic and international car rentals.

Lesson: Cruising  

How sea transportation became the cruise industry; the principal cruise lines; freighter travel; the cruising areas of the world; the changing cruise passenger demographic; how to make a reservation on a cruise ship.

Lesson: World Tours  

The types of tours; the elements of a tour; niche marketing; tour sales and operations and list the variables that affect the cost of a tour; organizations and associations active in tour promotion and regulation; tour development; the role of the tour operator.

Lesson: The Hospitality Industry  

The evolution of the modern hotel; the various types of hotels; hotel brands; the elements of a reservation; variables that affect room rates; the role of food and beverage in the hospitality industry.

Lesson: Meetings and Marketing  

Incentive travel; the marketing concept; potential meeting sites; the importance of meetings to the travel industry; the needs of a meeting; the meeting planner's role; where the travel, tourism, and hospitality product is sold; the benefits of selling travel insurance; the characteristics of an effective salesperson.

Lesson Group 4—The Global Distribution System

Lesson: The Global Distribution System  

The components and operations of the Global Distribution System (GDS); how to "sine" into and out of the GDS; how to move from one area to the next on a GDS screen; the special purpose keys; how to encode and decode cities, airline equipment, and airlines via the GDS.

Lesson: Building the Itinerary  

Types of flight routings; city pairs and air availability commands; interpreting an air availability display; how to sell flights; interpreting pricing and fare quote display; how to sell cars and hotels.

Lesson: Building the Passenger Name Record  

How to create a Passenger Name Record (PNR); how to add required and optional data fields; how to retrieve an existing PNR and display passenger data; how to read and modify existing PNRs.

Lesson: Travel Agent Skills  

The importance of computer skills; the value of communication skills in building a successful business; developing a specialty; ways to set your business apart in the market.

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Program Description

The Travel Agent program provides students with the knowledge and skills required for entry-level work as a travel agent. Topics include geography; aviation and airports; the types of travel, including international travel and world tours, cruising, and rail and road travel; the hospitality industry; meetings and marketing; professionalism; and an introduction to the Global Distribution System.

Students will have the opportunity to take the Travel Agent Proficiency Test administered by The Travel Institute. If they pass the test, they will receive the TAP Certificate of Proficiency.

Program Objectives

After completing the Travel Agent program, students will be able to:

  1. Describe the personal and professional skills of successful travel agents, outline typical daily responsibilities, and explain the types of employment opportunities available to individuals in this field.
  2. Encode and decode standard airline abbreviations for cities and airports.
  3. Describe how to plan U.S. air travel itineraries based on a variety of trip routes, and price itineraries via the Global Destination System (GDS).
  4. Explain how to read and interpret flight availability and fare information from the GDS and use this information to build Passenger Name Records (PNRs).
  5. Describe the main categories of travel, including railroad travel, rental car travel, cruises, and lodging, and explain how to interpret vendor information for clients and book travel arrangements that meet the needs and budgets of different clients.
  6. Explain how to evaluate the quality and value of different types of travel tours and use this information to make recommendations that meet the needs and desires of clients.
  7. Describe the difference between domestic and international travel and explain how to prepare clients for successful travel abroad.

Our Travel Agent program is designed to prepare you for an exciting career. Call 1-800-535-1613 or enroll online today.

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