Medical Office Receptionist Program

The Medical Office Receptionist program curriculum was developed by practicing professionals to ensure you learn the skills you need to keep healthcare offices running smoothly, to provide excellent customer service to patients and to maintain medical records and protected health information, following privacy and security regulations.

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Lesson Group 1: Orientation: Ashworth College Career Program

Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Allied Health Careers  

Introduction to the basic operations of allied health careers and the legal and ethical issues students may encounter while working in the many different venues available for these fields.

Lesson Group 2: Medical Workplace Foundations

Essential Workplace Technologies  

Review of common workplace technology related to computing and communication, such as common operating systems, software applications for word processing, and spreadsheets, as well as mobile communication tools.

Workplace Writing and Communications  

Professionalism and workplace etiquette; phone skills; writing emails and texts; writing and formatting reports.

Bloodborne Pathogens and HIPAA Regulations  

Definition of bloodborne pathogens; common bloodborne pathogens; exposure accidents in the healthcare setting; exposure control plan; universal precautions in the healthcare setting; HIPAA privacy and security rules; difference between privacy and security; types of protected health information within the medical field.

Lesson Group 3: Medical and Body Systems Terminology

Medical Terminology  

Fundamentals and origins of medical terms; analyzing, defining, and creating medical terms; identifying major body structures and directional terms.

Body Systems 1  

Anatomy, physiology, and basic terminology related to the integumentary, musculoskeletal, digestive, cardiovascular, lymphatic, respiratory, endocrine, and nervous systems.

Body Systems 2  

Anatomy, physiology, and basic terminology related to the urinary and reproductive systems; gynecology, obstetrics, and neonatology terms and conditions; anatomy of the eyes and ears.

Disease Processes and Surgical Procedures  

An overview of the terminology related to major chronic and infectious diseases as well as surgical treatments for those diseases.

Lesson Group 4: Working in the Medical Office

Medical Law and Ethics  

Criminal versus civil law; negligence and abandonment claims; informed consent; the Hippocratic oath; AMA Principles of Medical Ethics; standards of care; the Patient's Bill of Rights; HIPAA requirements.

Navigating and Communicating in the Medical Office  

Verbal and nonverbal communication; effective listening; feedback in patient care; assertive and aggressive behavior; general office safety measures; medical waste; OSHA standards and guidelines; universal precautions; proper body mechanics; telephone techniques and triage; handling difficult callers and emergency phone calls.

Patient Reception and Appointment Scheduling  

Receptionist responsibilities and legal and ethical duties; opening and closing the medical office; obtaining information from new patients; handling angry patients and waiting room emergencies; scheduling systems and equipment; maintaining correct documentation; scheduling hospital admissions and surgeries; ethical issues related to scheduling; conditions for emergencies.

Technology and Correspondence in the Medical Office  

Elements of office flow; HIPAA regulations for medical records; basic office equipment; handling drug samples; letter writing considerations; drafting, proofreading, and editing letters; preparing envelopes; mail service classifications; computer hardware, software, security, and maintenance; ergonomic workstations.

Lesson Group 5: Medical Records, Billing, Claims, and Coding

Medical Records  

Problem-oriented records; the SOAP charting method; file storage units; alphabetic, numeric, and color-coded filing systems; cross-referencing systems; quality assurance; statutes of limitations; electronic versus paper records; converting to electronic records; HIPAA compliance for electronic records; personal digital assistants.

Billing, Collections, and Financial Management  

Determining fees; billing methods and statement preparation; credit policies and collections processes; aging accounts; check writing systems; accepting third-party payments; methods for endorsing checks; recurring monthly expenses; making deposits; reconciling bank statements.

Medical Insurance and Claims  

Comparing and contrasting health maintenance organizations (HMOs), preferred provider organizations (PPOs), and traditional insurance programs; benefits and explanation of group, individual, and government-sponsored health benefits; health insurance forms; medical claim forms and the claims submission process; insurance claim security, tracking, and rejection.

Medical Coding  

Purpose of diagnostic coding; principles of ICD-9-CM and ICD-10-CM coding; basic rules and principles of CPT coding.

 Close Curriculum Details

Program Description

The Medical Office Receptionist program is designed to provide students with the knowledge and skills required for entry-level positions in healthcare offices. Students begin with an overview of essential workplace skills, including writing, communication, and technology, followed by in-depth coverage of medical terminology. Students then learn about healthcare law and ethics, appointment scheduling, medical records, insurance plans, and billing and coding procedures.

Program Objectives

After completing the Medical Office Receptionist program, students will be able to:

  1. Identify basic concepts of technology, writing, and communication skills used in the workplace
  2. Identify common pathogens found in the medical setting and the precautionary measures healthcare workers take to minimize the risk of contracting diseases
  3. Identify HIPAA privacy rules and regulations and patient information commonly maintained by a healthcare facility
  4. Using standard medical terminology, explain the structures and functions of the human body, including the senses and body systems
  5. Outline the typical responsibilities of a medical office receptionist, describe the personal and professional ethics required for success in this profession, and explain how medical office receptionists are impacted by HIPAA and other healthcare-related regulations
  6. Explain the procedures to follow to create and maintain accurate medical documentation, especially with regard to patient records, procedural and diagnostic coding, insurance claim forms, and other healthcare documentation
  7. Demonstrate knowledge of medical insurance by outlining typical claims processing procedures and explaining the difference between government and commercial health insurance plans

PCDI Canada's Medical Office Receptionist program curriculum is flexible and self-paced. Call 1-800-535-1613 or enroll online today.