Medical Office Assisting Program Curriculum

Our unique, integrated medical office assisting program was developed by practicing professionals to assure you learn the latest procedures for managing today's medical office and graduate ready to take the National Healthcareer Association Certified Medical Administrative Assistant exam. We provide you with everything you need to get trained, get connected and get ahead.

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Lesson Group 1: Orientation: Ashworth College Career Program

Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Allied Health Careers 

Introduction to the basic operations of allied health careers and the legal and ethical issues students may encounter while working in the many different venues available for these fields.

Lesson Group 2 – Medical and Body Systems Terminology

Medical Terminology  

Fundamentals and origins of medical terms; analyzing, defining, and creating medical terms; identifying major body structures and directional terms.

Body Systems 1 

Anatomy, physiology, and basic terminology related to the integumentary, musculoskeletal, digestive, cardiovascular, lymphatic, respiratory, endocrine, and nervous systems.

Body Systems 2  

Anatomy, physiology, and basic terminology related to the urinary and reproductive systems; gynecology, obstetrics, and neonatology terms and conditions; anatomy of the eyes and ears.

Disease Processes and Surgical Procedures 

An overview of the terminology related to major chronic and infectious diseases as well as surgical treatments for those diseases.

Lesson Group 3 – Introduction to Medical Assisting

The Profession of Medical Assisting 

The history of medical assisting; educational opportunities available for medical assistants; required administrative duties, clinical skills, and professional characteristics; certifying bodies and career opportunities; modern medicine and the future of medicine; medical and surgical specialties; allied health fields; current trends in health care.

Medical Law and Ethics 

Criminal versus civil law; negligence and abandonment claims; informed consent; the Hippocratic oath; AMA Principles of Medical Ethics; standards of care; the Patient’s Bill of Rights; HIPAA requirements.

Medical Terminology Review 

Identifying, analyzing, building, spelling, and pronouncing medical terms.

Navigating and Communicating in the Medical Office 

Verbal and nonverbal communication; effective listening; feedback in patient care; assertive and aggressive behavior; general office safety measures; medical waste; OSHA standards and guidelines; universal precautions; proper body mechanics; telephone techniques and triage; handling difficult callers and emergency phone calls.

Lesson Group 4 – Administrative Medical Assisting

Patient Reception and Appointment Scheduling 

Receptionist responsibilities and legal and ethical duties; opening and closing the medical office; obtaining information from new patients; handling angry patients and waiting room emergencies; scheduling systems and equipment; maintaining correct documentation; scheduling hospital admissions and surgeries; ethical issues related to scheduling; conditions for emergencies.

Technology and Correspondence in the Medical Office 

Elements of office flow; HIPAA regulations for medical records; basic office equipment; handling drug samples; letter writing considerations; drafting, proofreading, and editing letters; preparing envelopes; mail service classifications; computer hardware, software, security, and maintenance; ergonomic workstations.

Medical Records 

Problem-oriented records; the SOAP charting method; file storage units; alphabetic, numeric, and color-coded filing systems; cross-referencing systems; quality assurance; statutes of limitations; electronic versus paper records; converting to electronic records; HIPAA compliance for electronic records; personal digital assistants.

Billing, Collections, and Financial Management 

Determining fees; billing methods and statement preparation; credit policies and collections processes; aging accounts; check writing systems; accepting third-party payments; methods for endorsing checks; recurring monthly expenses; making deposits; reconciling bank statements.

Medical Insurance and Claims 

Comparing and contrasting health maintenance organizations (HMOs), preferred provider organizations (PPOs), and traditional insurance programs; benefits and explanation of group, individual, and government-sponsored health benefits; health insurance forms; medical claim forms and the claims submission process; insurance claim security, tracking, and rejection.

Medical Coding 

Purpose of diagnostic coding; principles of ICD-9-CM and ICD-10-CM coding; basic rules and principles of CPT coding.

Medical Office Management 

The systems approach to management; personnel management duties; monthly planning and staff meetings; time management principles; the personnel policy manual and the office policy and procedures manuals; medical meetings and presentations; patient information booklets.

Lesson Group 5 – Clinical Medical Assisting

Infection Control and Vital Signs 

Standard precautions; medical and surgical asepsis; hand washing procedures; sanitation, disinfection, and sterilization; hepatitis and HIV transmission; MRSA and its repercussions; bioterrorism and biological agents; components of a medical history; weight, height, and temperature conversions; measuring body temperature, pulse rates, respiratory rates, and blood pressure.

Assisting with Physical Examinations and Medical Specialties 

Basic examination equipment, methods, and positions; preparing patients for exams; draping techniques; assisting with laboratory and diagnostic tests, procedures of the reproductive and urinary systems, and eye and ear care.

Assisting with Life Span Specialties 

Childhood growth and development patterns; measuring a child’s height, weight, head, and chest; calculating growth percentiles; the aging process and its impact on the body and the general population; legal issues and safety measures for aging patients.

Assisting with Minor Surgery and Medical Emergencies 

Types of ambulatory surgery; guidelines for surgical aseptic technique; surgical instruments and suture materials; preparing patients for surgery; informed consent; types of wounds and stages of healing; primary assessment steps; the ABCD sequence for CPR; signs of respiratory distress and chest pain; insulin shock and diabetic coma; soft-tissue wounds and burns; syncope; emergency preparedness.

The Clinical Laboratory and Microbiology 

Types and roles of clinical laboratories; OSHA regulations; Clinical Laboratory Improvement Amendments; quality assurance and quality control; laboratory equipment; laboratory request forms; test results; classification of microorganisms; guidelines for obtaining specimens; culture interpretation; sensitivity and serological testing.

Urinalysis, Phlebotomy, and Hematology 

Types of urine specimens; the physical and chemical components of urine; glucose testing and microscopic examination; pregnancy testing; quality control for urinalysis; components of blood; preparing patients for routine blood specimen collection and testing.

Radiology and Electrocardiography 

X-ray procedures, preparations, and positions; fluoroscopy, computed tomography, positron emission tomography, magnetic resonance imaging, and ultrasound; side effects and safety precautions of radiation therapy; proper storage of X-ray materials; maintenance and operation of electrocardiogram equipment; lead sensors and attachment sites; stress testing and Holter monitoring; pacemaker placement.

Pulmonary Function, Physical Therapy, and Rehabilitation 

Obstructive and restrictive pulmonary disease; pulmonary function equipment; spirometer controls; peak flow testing; pulse oximeters; physical therapy modalities; range of motion exercises; heat and cold application; adaptive equipment used in rehabilitation; body mechanics for patient transfer.

Pharmacology and Administering Medications 

Apothecary and metric system prefixes, calculations, and conversions; legal and commercial drug names; drug reference resources; oral and parenteral drug administration; drug interactions; OSHA standards for needlesticks; intramuscular injection sites; precautions for injections in children.

Patient Education, Nutrition, and Mental Health 

Teaching methods and strategies; public relations brochures; education for special populations; reasons for noncompliance; cast application, care, and removal; types of nutrients; saturated versus unsaturated fats; cholesterol; calorie consumption; dietary guidelines and diet modifications; categories of mental disorders; psychotherapy, psychopharmacology, and electroconvulsive therapy; behavioral influences; coping with stress; stages of grief.

Professionalism and Career Opportunities 

Professional skills for the workplace; conducting a personal assessment; developing a resume and cover letter; responding to advertisements; preparing for interviews.

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Program Description

The Medical Office Assistant program is designed to provide the student the knowledge and skills required for entry‐level work performing the administrative and clinical functions of a medical assistant. Students learn how to schedule appointments, maintain patient records, perform billing and coding duties, assist physicians with examinations, prepare patients for laboratory and diagnostic imaging procedures, and administer medications. Graduates are eligible to sit for the Certified Medical Administrative Assistant (CMAA) exam administered by the National Healthcareer Association (NHA).

Program Objectives

After completing the Medical Office Assistant program, students will be able to:

  1. Outline the typical responsibilities of a medical office assistant, describe the personal and professional ethics required for success in this profession, and explain how medical office assistants are impacted by HIPAA and other healthcare-related regulations.
  2. Describe how a medical front office is typically managed, focusing on administrative processes and procedures.
  3. Explain the procedures to follow to create and maintain accurate medical documentation, especially with regards to patient records, procedural and diagnostic coding, insurance claim forms, and other healthcare documentation.
  4. Demonstrate knowledge of medical insurance by outlining typical claims processing procedures and explaining the difference between government and commercial health insurance plans.
  5. Using standard medical terminology, explain the structures and functions of the human body, including the senses and body systems.
  6. Identify and describe the medical office assistant's role in standard patient interactions in the medical office, including in-office diagnostic tests and procedures, specimen sampling, medication administration, and the preparation of patients for examination.
  7. Describe universal precautions and explain how to maintain a safe environment in the medical office, even during emergency situations.

Get trained and certified with the medical office assisting program curriculum from PCDI Canada. It's convenient and flexible. Call 1-800-535-1613 or enroll online today.