Dental Office Assistant Training Curriculum

Our dental office assistant training teaches real-world skills so you will graduate as a professional, ready to manage the administrative procedures of a dental practice. Every lesson in our expert curriculum is relevant to your career.

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Lesson 1: Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Lesson 2: Allied Healthcareers  

Introduction to the basic operations of allied healthcareers and the legal and ethical issues you may encounter while working in the many different venues available for these fields.

Lesson 3: A Day in the Life of a Dental Administrative Assistant  

Dental Office Assistant characteristics; dental staff; dental specialties; front office and back office duties; scheduling procedures; patient confidentiality.

Lesson 4: Safety in the Dental Office  

Infection process cycle; universal and standard precautions; dental office assistant's role in safety; reducing chance of disease transmission; dental facility safety hazards and prevention; sanitization, disinfection, and sterilization.

Lesson 5: The Dental Office Team and Patient Relations  

Dental office personnel; team management concepts; first impressions; patient relations; the art of listening; problem resolution; dental practice hierarchy.

Lesson 6: Technology and the Dental Office  

Dental office equipment; professional telephone techniques; computer basics; computer maintenance; basic calculator functions; integrated technology services.

Lesson 7: Basic Administrative Functions and Printed Communications  

Marketing a dental practice; organizing mail; special shipping services; using tickler files; placing office supply orders; effective written communication; proper letter and memo formats; address abbreviations.

Lesson 8: Dental Front Office Management  

Scheduling dental appointments; first visit dental forms; verifying insurance coverage; scheduling follow‐up appointments; completing appointment cards; referring patients to other providers; completing record transfer requests; handling office emergencies.

Lesson 9: Dental Office Forms  

Organization of the dental chart; dental charting forms; the MED ALERT box; signature on file form; consent forms.

Lesson 10: Clinical Records Management  

Filing systems; computerized dental charting; setting up yearly records; record retention; maintaining dental front office files; storing dental records; planning for and recovering from a dental records disaster.

Lesson 11: Dental Terminology and Anatomy of the Oral Cavity  

Common dental terms, prefixes, suffixes, root words, and combined words; oral cavity structures; common diseases of the mouth; parts of the tooth; identifying teeth by types, numbers, and locations; primary vs. permanent teeth; dividing teeth into quadrants and sextants; growth and development of teeth; common diseases of the teeth.

Lesson 12: Dental Chart Documentation  

Dental chart organization; pediatric and emergency patient charts; filing radiographs in a chart; dental charting abbreviations; common charting symbols; dental charting rules; noting the patient chart.

Lesson 13: Dental Services and Coding  

Pathologic conditions requiring treatment; types of dental services performed; the use of specific codes; common restoration materials; types of crowns; types of full and partial dentures.

Lesson 14: Dental Billing and the Dental Claim Form  

Properly completing the dental claim form; common billing forms; completing the 1500 Health Insurance Claim Form; performing a claim analysis; the charge slip; delayed billing procedures; common fraudulent claim situations; calculating the patient's portion of the bill; submitting clean claims; the Incomplete Data Master List.

Lesson 15: Dental Reference Books and Insurance Contract Interpretation  

The CDT, PDR, HCPCS, CPT, and ICD‐ 9‐ CM; dental contract terms; types of dental plans; benefits and provisions of contracts; common cost‐ containment provisions; contract limitations and exclusions; temporomandibular joint dysfunction.

Lesson 16: Dental Practice Accounts Receivables  

The ledger card and patient statements; posting payments to the patient account; creating a payment plan; properly handling collection calls; daily journal use; properly balancing petty cash; common dental office reports.

Lesson 17: Accounts Payable and Financial Records Management  

Dental practice overhead costs; making bank deposits; processing invoices; writing out and documenting checks; performing a bank reconciliation; the three basic types of payroll; business tax reporting basics.

Lesson 18: Employment Skills and Job Search Strategies  

Employment skills; marketing objectives; preparing a professional résumé; interviewing techniques; writing an effective cover letter; writing a follow‐up letter.

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Program Description

The Dental Office Assistant program is designed to provide the student the knowledge and skills required for entry‐level work performing the administrative functions of a dental office assistant. The program focuses on the development of both technical and professional proficiencies. It will prepare students to execute the necessary activities that are performed daily, weekly, and monthly in running a successful dental office. The intent of this program is to develop the comprehension students need to be prepared for the activities that occur every day within a dental office.

Program Objectives

After completing the Dental Office Assistant program, students will be able to:

  1. Perform as dental practice front office assistants
  2. Define requirements for managing a dental front office
  3. Identify daily, weekly, and monthly activities required for general office procedures
  4. Effectively convey information for the proper completion of dental insurance filing, coding, and billing
  5. Identify proper finance and accounting procedures for the dental front office
  6. Demonstrate a high standard of professional ethics
  7. Identify key skills and attributes for successful employment

Dental office assistant training from PCDI Canada prepares you for great new career. Call 1-800-535-1613 or enroll online today.