Administrative Assistant Training

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Evaluating your business idea; setting yourself apart from the competition; market testing; investment funding and donation funding; qualities of an entrepreneur; crowdfunding and angel investors.

Company mission statement; code of ethics; classifications of authority; working relationships; office support functions; ergonomic design.

Technical skills; basic knowledge skills; personal qualities; interpersonal skills; coping with stress; ethical workplace behavior; human relations and international employment.

Employment opportunity resources; self-assessment inventory; ethical job search behavior; preparing a resume; cover letters; interview preparation; composing follow-up letters; applying decision-making skills to your job search.

Total quality management; establishing efficient work habits; assigning priorities; project planning; office supply organization; time management ethics.

Written and oral communication skills; making efficient and productive telephone calls; answering calls and taking messages; long-distance calls; proper telephone etiquette; understanding telephone technology.

Communication process and methods; cultural communication issues; preparing letters, e-mails, memos, and reports; preparing letters and other documents for distribution, ethics in writing; international correspondence.

E-mail etiquette and ethics; sorting, opening, and distributing mail; preparing and sending outgoing mail; international mail; using postage meters, postal scales, postage calculators, fax machines, scanners, and photocopiers.

Record management systems; developing and maintaining a filing system; alphabetic filing rules and indexing principles; electronic filing organization; retaining and transferring paper records; ethics in records management; international records management standards.

Banking procedures; checks, deposits, and statement reconciliation; accounting procedures; payroll; budgeting and inventory; ethics in accounting; international currency exchange.

Making and maintaining an appointment schedule; using electronic, web-based, and paper calendars; greeting and attending to visitors; managing diversity amongst visitors; office security; ethics and visitors.

Planning trips using Internet travel services and travel agencies; arranging air travel, car rental, hotel reservations; passports, visas, and immunization requirements; ethics and reporting travel expenses; international travel.

Preparing for meetings and conferences; assembling materials, supplies, refreshments; recording, preparing, and distributing meeting minutes; preparing for, starting, and ending team meetings; ethical meeting behavior; virtual meetings; international conferences.

Planning and organizing presentations; delivering and evaluating presentations; designing multimedia presentations using PowerPoint; dealing with nervousness; ethics and speaking; speaking to diverse audiences.

Performance appraisals; setting goals and increasing effectiveness; developing leadership qualities; cross-training; values and ethics; developing through education, associations, and certifications.

Medical office careers; medical office skills; medical office staff and careers.

The legal office; training and qualifications for legal secretaries and assistants; processing contracts, bankruptcies, wills, petitions, affidavits, and powers of attorney; preparing legal documents; legal assistant ethics.