Administrative Assistant Training
Our Administrative Assistant training was developed by industry experts to assure you learn what you need to succeed on the job. Graduate with marketable skills and get ahead fast. Enroll today.
The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.
Evaluating your business idea; setting yourself apart from the competition; market testing; investment funding and donation funding; qualities of an entrepreneur; crowdfunding and angel investors.
Company mission statement; code of ethics; classifications of authority; working relationships; office support functions; ergonomic design.
Technical skills; basic knowledge skills; personal qualities; interpersonal skills; coping with stress; ethical workplace behavior; human relations and international employment.
Employment opportunity resources; self-assessment inventory; ethical job search behavior; preparing a resume; cover letters; interview preparation; composing follow-up letters; applying decision-making skills to your job search.
Total quality management; establishing efficient work habits; assigning priorities; project planning; office supply organization; time management ethics.
Written and oral communication skills; making efficient and productive telephone calls; answering calls and taking messages; long-distance calls; proper telephone etiquette; understanding telephone technology.
Communication process and methods; cultural communication issues; preparing letters, e-mails, memos, and reports; preparing letters and other documents for distribution, ethics in writing; international correspondence.
E-mail etiquette and ethics; sorting, opening, and distributing mail; preparing and sending outgoing mail; international mail; using postage meters, postal scales, postage calculators, fax machines, scanners, and photocopiers.
Record management systems; developing and maintaining a filing system; alphabetic filing rules and indexing principles; electronic filing organization; retaining and transferring paper records; ethics in records management; international records management standards.
Banking procedures; checks, deposits, and statement reconciliation; accounting procedures; payroll; budgeting and inventory; ethics in accounting; international currency exchange.
Making and maintaining an appointment schedule; using electronic, web-based, and paper calendars; greeting and attending to visitors; managing diversity amongst visitors; office security; ethics and visitors.
Planning trips using Internet travel services and travel agencies; arranging air travel, car rental, hotel reservations; passports, visas, and immunization requirements; ethics and reporting travel expenses; international travel.
Preparing for meetings and conferences; assembling materials, supplies, refreshments; recording, preparing, and distributing meeting minutes; preparing for, starting, and ending team meetings; ethical meeting behavior; virtual meetings; international conferences.
Planning and organizing presentations; delivering and evaluating presentations; designing multimedia presentations using PowerPoint; dealing with nervousness; ethics and speaking; speaking to diverse audiences.
Performance appraisals; setting goals and increasing effectiveness; developing leadership qualities; cross-training; values and ethics; developing through education, associations, and certifications.
Medical office careers; medical office skills; medical office staff and careers.
The legal office; training and qualifications for legal secretaries and assistants; processing contracts, bankruptcies, wills, petitions, affidavits, and powers of attorney; preparing legal documents; legal assistant ethics.
The program is designed to provide the student the knowledge and skills required for entry-level work as an administrative assistant. The program focuses on the development of both technical and professional proficiencies. It will prepare students to perform basic office procedures such as good time management, maintaining a filing system and scheduling appointments. This program will provide useful tools for positive communication with supervisors, co-workers and clients or visitors. Writing Workshops throughout the program will provide activities designed to improve writing and grammar skills that are essential in the administrative assistant profession.
After completing the Administrative Assistant program, students will be able to
- Understand the role of organizational structures that include the supervisor’s role and any subordinate roles
- Demonstrate teaming and collaboration and personal and interpersonal skills to develop effective working relationships
- Prepare for your employment search
- Prioritize, plan, and manage for results
- Use the telephone effectively
- Prepare written communications and distribute processed information
- Set up and maintain files
- Perform basic financial tasks
- Schedule appointments, maintain calendars, and receive visitors
- Plan meetings and conferences
- Make travel arrangements
- Prepare for future professional challenges
Connect with your dream career in PCDI Canada's Administrative Assistant training program. Call 1-800-535-1613 or enroll online today.