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Administrative Assistant Training

Our Administrative Assistant training was developed by industry experts to assure you learn what you need to succeed on the job. Graduate with marketable skills and get ahead fast. Enroll today.

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Lesson 1: Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Lesson 2: Concepts in Small Business and Self-Employment  

Evaluating your business idea; setting yourself apart from the competition; market testing; investment funding and donation funding; qualities of an entrepreneur; crowdfunding and angel investors.

Lesson 3: Understanding the Changing and Challenging Office  

Company mission statement; code of ethics; classifications of authority; working relationships; office support functions; ergonomic design.

Lesson 4: Developing Professional Skills  

Technical skills; basic knowledge skills; personal qualities; interpersonal skills; coping with stress; ethical workplace behavior; human relations and international employment.

Lesson 5: Preparing for your Employment  

Employment opportunity resources; self-assessment inventory; ethical job search behavior; preparing a resume; cover letters; interview preparation; composing follow-up letters; applying decision-making skills to your job search.

Lesson 6: Time Management  

Total quality management; establishing efficient work habits; assigning priorities; project planning; office supply organization; time management ethics.

Lesson 7: Telecommunications  

Written and oral communication skills; making efficient and productive telephone calls; answering calls and taking messages; long-distance calls; proper telephone etiquette; understanding telephone technology.

Lesson 8: Building Communications Skills  

Communication process and methods; cultural communication issues; preparing letters, e-mails, memos, and reports; preparing letters and other documents for distribution, ethics in writing; international correspondence.

Lesson 9: Processing Mail  

E-mail etiquette and ethics; sorting, opening, and distributing mail; preparing and sending outgoing mail; international mail; using postage meters, postal scales, postage calculators, fax machines, scanners, and photocopiers.

Lesson 10: Records Management  

Record management systems; developing and maintaining a filing system; alphabetic filing rules and indexing principles; electronic filing organization; retaining and transferring paper records; ethics in records management; international records management standards.

Lesson 11: Banking and Accounting Procedures  

Banking procedures; checks, deposits, and statement reconciliation; accounting procedures; payroll; budgeting and inventory; ethics in accounting; international currency exchange.

Lesson 12: Scheduling Appointments and Receiving Visitors  

Making and maintaining an appointment schedule; using electronic, web-based, and paper calendars; greeting and attending to visitors; managing diversity amongst visitors; office security; ethics and visitors.

Lesson 13: Making Travel Arrangements  

Planning trips using Internet travel services and travel agencies; arranging air travel, car rental, hotel reservations; passports, visas, and immunization requirements; ethics and reporting travel expenses; international travel.

Lesson 14: Planning Meetings and Conferences  

Preparing for meetings and conferences; assembling materials, supplies, refreshments; recording, preparing, and distributing meeting minutes; preparing for, starting, and ending team meetings; ethical meeting behavior; virtual meetings; international conferences.

Lesson 15: Developing Effective Oral Presentations  

Planning and organizing presentations; delivering and evaluating presentations; designing multimedia presentations using PowerPoint; dealing with nervousness; ethics and speaking; speaking to diverse audiences.

Lesson 16: Preparing to Meet the Challenges  

Performance appraisals; setting goals and increasing effectiveness; developing leadership qualities; cross-training; values and ethics; developing through education, associations, and certifications.

Lesson 17: Working in a Medical Office  

Medical office careers; medical office skills; medical office staff and careers.

Lesson 18: Working in a Legal Office  

The legal office; training and qualifications for legal secretaries and assistants; processing contracts, bankruptcies, wills, petitions, affidavits, and powers of attorney; preparing legal documents; legal assistant ethics.

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Program Description

The program is designed to provide the student the knowledge and skills required for entry-level work as an administrative assistant. The program focuses on the development of both technical and professional proficiencies. It will prepare students to perform basic office procedures such as good time management, maintaining a filing system and scheduling appointments. This program will provide useful tools for positive communication with supervisors, co-workers and clients or visitors. Writing Workshops throughout the program will provide activities designed to improve writing and grammar skills that are essential in the administrative assistant profession.

Program Objectives

After completing the Administrative Assistant program, students will be able to

  1. Understand the role of organizational structures that include the supervisor’s role and any subordinate roles
  2. Demonstrate teaming and collaboration and personal and interpersonal skills to develop effective working relationships
  3. Prepare for your employment search
  4. Prioritize, plan, and manage for results
  5. Use the telephone effectively
  6. Prepare written communications and distribute processed information
  7. Set up and maintain files
  8. Perform basic financial tasks
  9. Schedule appointments, maintain calendars, and receive visitors
  10. Plan meetings and conferences
  11. Make travel arrangements
  12. Prepare for future professional challenges

Connect with your dream career in PCDI Canada's Administrative Assistant training program. Call 1-800-535-1613 or enroll online today.