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Computer Repair Training Curriculum

Our computer repair training teaches you the real-world skills you need to succeed. Developed by practicing professionals, our online curriculum makes sense for your busy life. Learn step by step at your own pace.

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Lesson Group 1: Orientation: Ashworth College Career Program

Learning at Ashworth

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Lesson Group 2— Introduction to Computer Hardware

Tools, Repair Devices, and the Internal Parts of the PC

Summary introduction to the standard hardware components of a personal computer, the tools and test equipment commonly used to execute basic troubleshooting and repairs and the safety practices used to protect both the technician and equipment from harm. This lesson also provides an overview of the disassembly and reassembly of a common desktop PC.

Motherboards

Students will learn the specific parts and features of motherboards found in personal computers. The lesson provides instruction on the support, maintenance, installation and replacement of this major computer subsystem.

Lesson Group 3— Hardware Essentials: Installation and Troubleshooting Practices

Processors and Memory Upgrade

Topics for this lesson are focused on processors and memory. Students will learn specifications for popular Intel and AMD processors, as well as the specifications and configurations for DIMM and RIMM memory modules. Instruction includes details on selection criteria used to match processor and memory to the motherboard used in the system.

Power Systems, Cooling, and Hardware Troubleshooting

Coverage includes the primary devices used to cool the internal components of computer devices. This lesson also covers standard troubleshooting logic used to evaluate and correct malfunctions that occur in hardware installations when replacing or upgrading system components. Examples are provided for each primary hardware system and many individual components, as well as instructions specific to laptop computers and mobile devices.

Understanding Computer Storage

Students learn about the various technologies employed inside common hard drives and the basic theory of how computer storage works. The lesson covers the configurations or hard drives, the hardware and cables used for installation, as well as the criteria used to select hard drives for multiple applications. Students will also learn about multiple devices used for external and portable data storage.

Lesson Group 4— Input/Output Devices, Networks, and Printers

Computer Devices and Media Tools

Coverage of the basic skills required to install the hardware and software components of common I/O devices, as well as the use of Windows elements to manage all installed devices connected to a system. Specific instruction is provided for common I/O peripherals, adapter cards, video subsystems, and various storage devices.

Network Basics and Setup

Students learn the theory of TCP/IP protocols and associated standards that apply to building and managing networks. The steps required to connect computers to a network using different connection technologies are reviewed, as well as hardware for connection and cabling, and tools for installation and troubleshooting. Students will also learn about common Internet connection methods.

Network Hardware, Tools, and Troubleshooting

In this lesson, students will learn about common technologies used to construct different types of networks and the forms of Internet connection used for each. This lesson also covers the hardware used for wired network installations as well as the tools used for installation and troubleshooting.

Local and Networked Printers

Instruction on popular types of printers and the features that are unique to each style is provided, as well as practices for installation and management of printers in local or networked environments. The lesson includes tasks required for routine maintenance and troubleshooting techniques for printing problems.

Lesson Group 5 – Introduction to Operating Systems

OS Fundamentals

This lesson provides fundamental instruction on the Windows operating system (OS) including the basic navigation of Windows, settings for personalization and the functionality of Windows explorer as a tool for structuring and navigating folder configuration and file storage. Students are also introduced to Windows support tools that can be used to obtain information about system configuration and user preference. Windows content is aligned to the current version of the CompTIA, A+ Certification exam.

The Installation Process

Students will learn how to plan and execute a typical Windows OS installation from version selection to activation. Instruction is provided for both upgrade and clean installations and for both individual user and enterprise installations.

Maintaining the OS

Lesson coverage is provided on the knowledge required to establish and execute a maintenance plan that provides optimum performance from a Windows OS installation. Students will learn about preventive maintenance, data and systems backup techniques and routines, and to employ Windows features to manage files folders, and drives.

Lesson Group 6 – OS Maintenance and Troubleshooting

Expanding Your Windows Skills Set

This lesson expands on the student's Windows skill sets with instruction on the tools and utilities available in Windows to diagnose and correct system errors and related problems and to optimize the performance of systems that are not functioning at peak levels. Students will also learn the steps required to manually remove software when uninstall applications fail to provide complete removal.

Customer Service and Troubleshooting Skills

This lesson reviews the non-technical skills required for technicians to successfully interact with internal and external customers. Students will learn industry-recognized troubleshooting procedures useful for both hardware and software assignments, as well as procedures for using Windows tools to troubleshoot the OS and common applications.

Troubleshooting Strategy: OS and Software Applications

Coverage in this lesson is specific to Windows troubleshooting tools and the strategies technicians use to solve system and application errors that occur after system startup that cause system freezes, improper shut down, and blue screen errors.

Addressing Windows Startup Problems

This final lesson specific to the Windows OS, provides detailed instruction on the Windows boot process, followed by the tools and procedures used to identify and correct problems that prevent Windows for successfully starting. Students learn about system recovery tools and techniques, as well as strategies for the recovery of critical data when a Windows startup failure can’t be repaired.

Support for Network Applications

Students will learn about the practices required to support multiple client/server applications in a network environment. The lesson covers tools used for remote access evaluation and troubleshooting and for network control of files and folders, through user controls and accounts. Students will also learn to evaluate and correct problems related to network and Internet connectivity.

Lesson Group 7 – Software for Networking and Security

Support for Network Applications

Students will learn about the practices required to support multiple client/server applications in a network environment. The lesson covers tools used for remote access evaluation and troubleshooting and for network control of files and folders, through user controls and accounts. Students will also learn to evaluate and correct problems related to network and Internet connectivity.

Workstation Security and Malware Strategies

Lesson coverage includes standard techniques use to secure Windows workstations, including login and password policies, firewall installations, encryption techniques, and physical tokens. The lesson also provides instruction on the importance of user education, intentional data destruction, and the identification and removal of malicious software and other security attacks.

Mobile Applications and Virtualization

Instruction is provided about popular operating systems that are used by mobile devices, how they integrate with the traditional computing devices, and how they are managed and secured in a typical network structure. This lesson also provides an introduction to server-side and client-side virtualization and their implementation of virtualization strategies in the workplace.

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Program Description

This program provides students with the fundamental knowledge, theory, and industry-acknowledge practices used to install, manage, and maintain various types of personal computing devices. Students will also learn diagnostic and troubleshooting techniques needed to identify and correct common malfunctions and system errors. The program covers all major hardware systems and common peripheral devices, as well as detailed coverage of Windows-based operating systems, and introductory coverage of basic networking practices. The program content is aligned to the 2015 A+ 220-901 and 220-902 Certification exams.

Program Objectives

After completing the Computer Service and Repair program, students will be able to:

  1. Explain how to use and apply standard tools and essential electrical/electronic theory to service computer hardware in a manner that is safe for both the device and the technician.
  2. Identify the primary hardware components of a personal computer and describe the connection devices—both internal and external to the CPU—that integrate the components and allow for the proper function of the computer and its peripherals.
  3. Describe the methods by which personal computers connect and communicate with networks and Internet-based communication systems, both within and external to private user and business systems.
  4. Identify the many types of data storage devices used in personal computer technology, both for primary and secondary storage purposes, and determine the best methods and specifications for the application of memory based on user need.
  5. Identify and describe common problems that cause personal computers to malfunction or to function below optimum performance levels and determine the repair solutions that will allow the restoration of proper operating conditions and maintenance techniques that will maintain those conditions.
  6. Identify and describe the critical user and administrator functions and commands of Windows operating systems.
  7. Interpret a variety of user service requests; choose effective corrective actions that resolve the user's issues, and communicate those actions appropriately to the user.
  8. Select both Windows-based administrative tools and utilities and third-party solutions to effectively troubleshoot and correct common operating system malfunctions and as part of a regular maintenance routine to maintain peak system performance levels.
  9. Identify and explain the processes and commands used to connect personal computers to various networks and Internet systems.
  10. Identify common viruses, malware, and other security threats and choose appropriate courses of action to prevent such attacks and remove threats that have already accessed a computer or computer network.

Our computer repair training curriculum is top-notch. Call 1-800-535-1613 or enroll online today.

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NOTE: Students who wish to prepare for the CompTIA, A+ Certification exam are advised that CompTIA recommends that candidates for the A+ exam have a minimum of 6-12 months of work experience in addition to any formal computer repair training and A+ exam preparation.